LinQ2 P-Series Error Codes and Troubleshooting

Modified on Tue, 6 Aug at 4:54 PM

        1.    Introduction

The purpose of this document is to explain the error codes; error messages thrown

by the LinQ2 system explain the troubleshooting steps from end user prospective.


2.    Error Codes and Details


        1.    Common Error codes for Queue Handler and XML file handler


S. No

Error code

Error Message

Description

Troubleshooting

 

1

 

 

LinQ2Err-001

 

Notification method is specified as SMS, but neither mobile/group/contact is present.

 

Mobile Number not present in XML 

 

Add the mobile number in XML and send request again

 

2

 

 

LinQ2Err-002

 

Notification method is specified as Email, but Email Id is not present. 

 

Email Id not present in XML .

 

Add the Email Id in XML and send request again

 

 

 

3

 

 

LinQ2Err-003

 

Language parameter is not correct for request

 

Language parameter is null or language parameter value is  other than en_US/ar_SA

 

Check the XML and pass correct language value

 

4

 

 

LinQ2Err-004

 

Unable to replace parameter ${P1}

 

 

Dynamic Parameter P1 is required for request event but not available in requested XML 

 

Add parameter P1 in xml request and send request again

5

 

 

LinQ2Err-005

 

Duplicate Event Id to SMS Gateway

 

Reference number FERefNo is duplicate in xml request, xml request with this reference number has already been served.

 

 

Change Reference number FERefNo in XMl and send request again.

 

6

 

 

LinQ2Err-006

 

Email template 45 should be defined in both languages English and Arabic

 

Email Template 45 not available for English or Arabic

 

 

Add email template 45 from template module.

 

7

 

 

LinQ2Err-007

 

SMS template 45 should be defined in both languages English and Arabic

 

SMS Template 45 not available for English or Arabic.

 

 

Add SMS template 45 from template.

 

8

 

 

LinQ2Err-008

 

 

Unable to parse xml Please check xml format

 

XML Format is not correct

 

Check the requested xml.


        2.    Errors for Queue Handler Connectivity


S. No

Error code

Error Message

Description

Troubleshooting

 

1

 

 

 

LinQ2Err-009

 

 

Completion Code (Some completion Code), Reason (Some Reason code)

Example

Completion Code 2, Reason 2059

OR

Unable to create the Queue Connection

 

 

Some problem in MQ connectivity.

 

 

Check MQ Completion code and Reason code documentation ,

Contact MQ team, And check MQ Parameters configure in LinQ2 system.

 

 



        3.    Error for XML File Handler


S. No

Error code

Error Message

Description

Troubleshooting

 

1

 

 

LinQ2Err-010

 

No permission to move file test.xml from source to destination/error 

 

LinQ2 User not having permission to write into xml error/destination directory.

 

Contact OS team to provide write permission to these directories.

 


        4.    Error Codes for Email 2 SMS Service



S. No

Error code

Error Message

Description

Troubleshooting

 

1

 

 

 

 

LinQ2Err-011

 

error in pop3 connection with email server

 

Unable to connect with email exchange server via POP3 protocol

 

Check Email connection attributes defined in Application Server (WAS, JBoss) mail resources.


        5.    Error Codes for Http Service


S. No

Response Error Code

Error Code

Error Message

Description

Troubleshooting

 

1

 

 

0001

 

 

LinQ2Err-012

 

Invalid XMl

 

Invalid XMl

 

XML Format is not correct check the xml format

 

2

 

002

 

 

LinQ2Err-013

 

You dont have sufficient balance to send this message. 

 

You dont have sufficient balance to send this message. 

 

Contact LinQ2 administrator to refill your credit.

 

 

3

003

 

LinQ2Err-014

 

SMS template 45 should be defined in both languages English and Arabic

 

SMS Template 45 not available for English or Arabic.

 

Add SMS template 45 from template.

 

4

0004

 

LinQ2Err-015

 

Email template 45 should be defined in both languages English and Arabic

 

Email Template 45 not available for English or Arabic

 

Add email template 45 from template module.

 

5

0005

 

LinQ2Err-016

 

Duplicate Event Id to SMS Gateway

 

 

Reference number FERefNo is duplicate in xml request, xml request with this reference number has already been served.

 

 

Change Reference number FERefNo in XMl and send request again.

 

6

0006

 

LinQ2Err-017

 

Invalid user id or password

 

user id or password is not correct

 

User id or password is not correct

Check the entered user id / password



        6.    Error message Text File handler

S. No

Error Code

Error Message

Description

Troubleshooting

 

1

 

 

LinQ2Err-018

 

Error In processing file /home/linq2workspace/file/text/source/test_ena.txt 

File language is not valid

 

File language is not correct 

 

Rename file with correct language. And copy into source directory.

2

LinQ2Err-019

File exists in destination folder

File same file is already existing in destination folder 

Rename the file and copy into source directory or remove the same file name from destination directory.


        7.    Error message Personalize File handler


S. No

Error Code

Error Message

Description

Troubleshooting

 

1

 

 

LinQ2Err-020

 

Error In processing file /home/linq2workspace/file/personal/source/test_ena.per 

File language is not valid.

 

File language is not correct 

 

Rename file with correct language. And copy into source directory.

2

 

LinQ2Err-021

File exists in destination folder

File same file is already existing in destination folder 

Rename the file and copy into source directory or remove the same file name from destination directory.


        8.    Error message Bulk mail File handler


S. No

Error Code

Error Message

Description

Troubleshooting

 

1

 

 

 

LinQ2Err-022

 

Error In processing file /home/linq2workspace/file/personal/source/test_ena.blk 

File language is not valid.

 

File language is not correct 

 

Rename file with correct language. And copy into source directory.

 

2

 

 

LinQ2Err-023

 

Error In Email Format.

 

Email format specified in file is not correct.

 

Change incorrect email format and try again.

3

 

LinQ2Err-024

File exists in destination folder

File same file is already existing in destination folder 

Rename the file and copy into source directory or remove the same file name from destination directory.



        9.    Error message Default data base Monitor


S. No

Error Code

Error Message

Description

Troubleshooting

 

 

 

1

 

 

 

LinQ2Err-025

 

Error while getting remote database connection.

 

Parameters specified for remote database connection are not correct.

 

 

Check User name , Password, Connection string , open ports and connectivity with remote machine

 

 

 

 

 

 

LinQ2Err-026

 

Error when extracting Parameters invalid messages from database. 

 

Values in remote database table are not as per database monitor specification.

 

 

Check all the columns and update incorrect entry as per database monitor specification.



        10.    Error message SMS 2 Email service


S. No

Error code

Error Message

Description

Troubleshooting

 

1

 

 

 

 

LinQ2Err-011

 

error in pop3 connection with email server

 

Unable to connect with email exchange server via POP3 protocol

 

Check Email connection attributes defined in Application Server (WAS, JBoss) mail resources.



        11.    Error message Providers Configuration



S. No

Error Code

Error Message

Description

Troubleshooting

 

 

 

1

 

 

LinQ2Err-028

 

Bind failed for ServiceName  Error xxx 

 

Receiver/Transmitter session from provider Is down.

 

Check provider receiver/ Transmitter session status.

 If Status of receiver/Transmitter is up from provider try to restart instance manager service from status monitor section then restart Database Message Processor 

 

LinQ2Err-027

Enquire Link

Enquire is send from SMSC, it should be send only from LinQ2

 

5

 

LinQ2Err-029

Error While sending message to (recipient number)

Error in sending one message to SMSC. 

Check the log file

6

 

LinQ2Err-030

Unable to send email to the LinQ2 administrator about job(xxx)

Unable to send email to administrator about the session downtime

Check the log file


        12. General Error For all Channels



S. No

Error Code

Error Message

Description

Troubleshooting

 

 

 

1

 

 

LinQ2Err-031 

Exception while inserting record in event log table

 

DB connection issue or duplicate/null id

Check the log for more details

2

LinQ2Err-032

Connection time out

Issue in DB connection

 

3

LinQ2Err-033

Your license will be expired within

Issue in License.

 

4

LinQ2Err-034

Cannot insert duplicate key in object

Duplicate primary key issue mostly it coming XML requests with the same Event_id

 

5

LinQ2Err-035

Your license is invalid

The system date or Hardwar is changed,

 

6

LinQ2Err-036

database.error.connection

Issue in DB connection

 

7

LinQ2Err-037

Unable to get managed connectio

Issue in DB connection

 

8

LinQ2Err-038

connection is null

Either DB or Provider connection issue

 

9

LinQ2Err-039

socket write error 

or

socket read error

Network issue

 

10

LinQ2Err-040

Error while getting remote database connection

No matching authentication protocol

 

11

LinQ2Err-041

There is not enough space on the disk

Desk space issue

 

12

LinQ2Err-041

Error while sending the message to

Some parameters is so long

 

 

 

 

 

 
















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