1. Introduction
The purpose of this document is to explain the error codes; error messages thrown
by the LinQ2 system explain the troubleshooting steps from end user prospective.
2. Error Codes and Details
1. Common Error codes for Queue Handler and XML file handler
S. No | Error code | Error Message | Description | Troubleshooting |
1 |
LinQ2Err-001 |
Notification method is specified as SMS, but neither mobile/group/contact is present. |
Mobile Number not present in XML |
Add the mobile number in XML and send request again |
2 |
LinQ2Err-002 |
Notification method is specified as Email, but Email Id is not present. |
Email Id not present in XML . |
Add the Email Id in XML and send request again |
3 |
LinQ2Err-003 |
Language parameter is not correct for request |
Language parameter is null or language parameter value is other than en_US/ar_SA |
Check the XML and pass correct language value |
4 |
LinQ2Err-004 |
Unable to replace parameter ${P1}
|
Dynamic Parameter P1 is required for request event but not available in requested XML |
Add parameter P1 in xml request and send request again |
5 |
LinQ2Err-005 |
Duplicate Event Id to SMS Gateway |
Reference number FERefNo is duplicate in xml request, xml request with this reference number has already been served.
|
Change Reference number FERefNo in XMl and send request again. |
6 |
LinQ2Err-006 |
Email template 45 should be defined in both languages English and Arabic |
Email Template 45 not available for English or Arabic
|
Add email template 45 from template module. |
7 |
LinQ2Err-007 |
SMS template 45 should be defined in both languages English and Arabic |
SMS Template 45 not available for English or Arabic.
|
Add SMS template 45 from template. |
8
|
LinQ2Err-008
|
Unable to parse xml Please check xml format |
XML Format is not correct |
Check the requested xml. |
2. Errors for Queue Handler Connectivity
S. No | Error code | Error Message | Description | Troubleshooting |
1 |
LinQ2Err-009
|
Completion Code (Some completion Code), Reason (Some Reason code) Example Completion Code 2, Reason 2059 OR Unable to create the Queue Connection
|
Some problem in MQ connectivity.
|
Check MQ Completion code and Reason code documentation , Contact MQ team, And check MQ Parameters configure in LinQ2 system.
|
3. Error for XML File Handler
S. No | Error code | Error Message | Description | Troubleshooting |
1 |
LinQ2Err-010 |
No permission to move file test.xml from source to destination/error |
LinQ2 User not having permission to write into xml error/destination directory. |
Contact OS team to provide write permission to these directories.
|
4. Error Codes for Email 2 SMS Service
S. No | Error code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-011 |
error in pop3 connection with email server |
Unable to connect with email exchange server via POP3 protocol |
Check Email connection attributes defined in Application Server (WAS, JBoss) mail resources. |
5. Error Codes for Http Service
S. No | Response Error Code | Error Code | Error Message | Description | Troubleshooting |
1
|
0001 |
LinQ2Err-012 |
Invalid XMl |
Invalid XMl |
XML Format is not correct check the xml format |
2 |
002
|
LinQ2Err-013 |
You dont have sufficient balance to send this message. |
You dont have sufficient balance to send this message. |
Contact LinQ2 administrator to refill your credit.
|
3 | 003 |
LinQ2Err-014 |
SMS template 45 should be defined in both languages English and Arabic |
SMS Template 45 not available for English or Arabic.
| Add SMS template 45 from template.
|
4 | 0004 |
LinQ2Err-015 |
Email template 45 should be defined in both languages English and Arabic |
Email Template 45 not available for English or Arabic |
Add email template 45 from template module.
|
5 | 0005 |
LinQ2Err-016 |
Duplicate Event Id to SMS Gateway
|
Reference number FERefNo is duplicate in xml request, xml request with this reference number has already been served.
|
Change Reference number FERefNo in XMl and send request again.
|
6 | 0006 |
LinQ2Err-017 |
Invalid user id or password |
user id or password is not correct |
User id or password is not correct Check the entered user id / password |
6. Error message Text File handler
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-018 |
Error In processing file /home/linq2workspace/file/text/source/test_ena.txt File language is not valid |
File language is not correct |
Rename file with correct language. And copy into source directory. |
2 | LinQ2Err-019 | File exists in destination folder | File same file is already existing in destination folder | Rename the file and copy into source directory or remove the same file name from destination directory. |
7. Error message Personalize File handler
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-020 |
Error In processing file /home/linq2workspace/file/personal/source/test_ena.per File language is not valid. |
File language is not correct |
Rename file with correct language. And copy into source directory. |
2 |
LinQ2Err-021 | File exists in destination folder | File same file is already existing in destination folder | Rename the file and copy into source directory or remove the same file name from destination directory. |
8. Error message Bulk mail File handler
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-022 |
Error In processing file /home/linq2workspace/file/personal/source/test_ena.blk File language is not valid. |
File language is not correct |
Rename file with correct language. And copy into source directory. |
2
|
LinQ2Err-023 |
Error In Email Format. |
Email format specified in file is not correct. |
Change incorrect email format and try again. |
3 |
LinQ2Err-024 | File exists in destination folder | File same file is already existing in destination folder | Rename the file and copy into source directory or remove the same file name from destination directory. |
9. Error message Default data base Monitor
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-025 |
Error while getting remote database connection. |
Parameters specified for remote database connection are not correct.
|
Check User name , Password, Connection string , open ports and connectivity with remote machine |
2 |
LinQ2Err-026 |
Error when extracting Parameters invalid messages from database. |
Values in remote database table are not as per database monitor specification.
|
Check all the columns and update incorrect entry as per database monitor specification. |
10. Error message SMS 2 Email service
S. No | Error code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-011 |
error in pop3 connection with email server |
Unable to connect with email exchange server via POP3 protocol |
Check Email connection attributes defined in Application Server (WAS, JBoss) mail resources. |
11. Error message Providers Configuration
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-028 |
Bind failed for ServiceName Error xxx |
Receiver/Transmitter session from provider Is down. |
Check provider receiver/ Transmitter session status. If Status of receiver/Transmitter is up from provider try to restart instance manager service from status monitor section then restart Database Message Processor |
| LinQ2Err-027 | Enquire Link | Enquire is send from SMSC, it should be send only from LinQ2 |
|
5 |
LinQ2Err-029 | Error While sending message to (recipient number) | Error in sending one message to SMSC. | Check the log file |
6 |
LinQ2Err-030 | Unable to send email to the LinQ2 administrator about job(xxx) | Unable to send email to administrator about the session downtime | Check the log file |
12. General Error For all Channels
S. No | Error Code | Error Message | Description | Troubleshooting |
1
|
LinQ2Err-031 | Exception while inserting record in event log table |
DB connection issue or duplicate/null id | Check the log for more details |
2 | LinQ2Err-032 | Connection time out | Issue in DB connection |
|
3 | LinQ2Err-033 | Your license will be expired within | Issue in License. |
|
4 | LinQ2Err-034 | Cannot insert duplicate key in object | Duplicate primary key issue mostly it coming XML requests with the same Event_id |
|
5 | LinQ2Err-035 | Your license is invalid | The system date or Hardwar is changed, |
|
6 | LinQ2Err-036 | database.error.connection | Issue in DB connection |
|
7 | LinQ2Err-037 | Unable to get managed connectio | Issue in DB connection |
|
8 | LinQ2Err-038 | connection is null | Either DB or Provider connection issue |
|
9 | LinQ2Err-039 | socket write error or socket read error | Network issue |
|
10 | LinQ2Err-040 | Error while getting remote database connection | No matching authentication protocol |
|
11 | LinQ2Err-041 | There is not enough space on the disk | Desk space issue |
|
12 | LinQ2Err-041 | Error while sending the message to | Some parameters is so long |
|
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