Status Monitor Dashboard

Modified on Mon, 11 Mar 2024 at 02:56 PM

Document History

Version	Date	Author	Changes Made
1.0	14 Oct 2020	Derhem AlNuaimi	Initial version
1.1	28 November 2021	Atheer Awad

Confidentiality Agreement

This document is the property of Innovative Solutions and may not be reproduced, by any means, in whole or in part, without prior permission of Innovative Solutions. The document is provided on the understanding that its use will be confined to the officers of your Company, and that no part of its contents will be disclosed to third parties without prior written consent of Innovative Solutions. The document is to be returned to Innovative Solutions when no longer required for the agreed purpose

1. Introduction

The purpose of this document is to explain the error codes; error messages thrown by the LinQ2 system explain the troubleshooting steps from end user prospective.

2. Status monitor dashboard

From this page you can monitor message statistics, mms statistics, email statistics, sessions status, services status, and some recent lines of error.

2.1 Message Statistics

You can view total number of successfully delivered message, total number of rejected message, total number of pending messages, total number of received messages for current date and pending messages.

2.1.1 Messages Statistics details & Action:

S. No	Status	Means	Action
1	Sent Messages	Count of Sent messages for the current date	No action
2	Rejected Messages	Count of Rejected messages for the current date	Require Action Inform the technical support to check the rejection reason
3	Received Messages	Count of Received Messages (Not used)
4	Pending Messages	Count of New messages	Require Action Inform the technical support if the count is increased rapidly and rate of sending less than rate of incoming messages (new messages)
5	Delivered Messages	Count of Delivered messages (Not used)
6	Expired Messages	Count of expired messages	Require Action Inform the technical support if the count is increased rapidly to check the validity set correctly or if there any delay in sending process

2.2 MMS Statistics

You can monitor sent, rejected and pending MMS messages.

Not Used

2.3 Email Statistics

You can monitor sent, rejected and pending Emails.

2.3.1 Emails Statistics details & Action

S. No	Status	Means	Action
1	Sent Email	Count of Sent Emails for the current date	No action
2	Rejected Email	Count of Rejected Emails for the current date	Require Action Inform the technical support to check the rejection reason
3	Pending Email	Count of Pending Emails	Require Action Inform the technical support if the pending count increase rapidly and the sending rate less than incoming emails (pending emails)

The service which responsible for sending email is EmailMessageProcessor

2.4 Services Statistics

You can view available services and the status of the service. If the service is running and currently processing, then you can find red/blue sign for that service. If the service is up and idle, then you can find green right sign for that service. Otherwise, it will show red cross sign. You can change status of running service from service action.

Services Statistics

S. No	Icon	Status	Action
1		The service is up and idle	No action
2		The service is running and currently processing	No Action
3		The service is stopped	Require Action

2. Session status

You can view available list of session and session provider, status of session and the name of the session.

Provider: The name of the provider which session belong to.

Status: Status of the sessions and it can be as the following:

S. No	Icon	Status	Action
1		The session is connecting, up and idle	No action
2		The session is running and currently processing (Sending the messages)	No Action
3		The session is running and currently processing (Sending the messages) but the load is exceeded 75% of session capacity (default is 1000 SMS)	Require Action Inform technical support
4		The Session is stopped	Require Action

The services which responsible for sessions are

InstanceManager & DatabaseMessageProcessor

If any requirements to restart the sessions, please follow the following (Actions in the exact order is required):

Stop InstanceManger
Stop DatabaseMessageProcessor
Start InstatnceManger
Start DatabaseMessageProcessor

Msgs Count:

Number of messages under processing in the specific session Max and default is 1000 SMS if this number exceed 75% the session status will be the icon No #3 in the above table:

Increase number of sessions is required or sometimes delay response from provider due this situation

2. Session Name: Name of the session

3. Post Processing Message

Number of messages which already processed and removed from pending messages in Message Statistics and will be moved to final status (sent or rejected) to appear in sent or reject status in Message Statistic section

The service which responsible for this purpose (move the processed message to the final status sent or rejected) is PostProcessingMessage

5. Error Monitor:

You can view 20 lines of last error/Warning occurrence from message logs.

Actions Will be taken based on the provided LinQ2 Error Codes and TROUBLESHOOTING (Standard)_v3.pdf Document.

5.1 Cluster & Dashboard

The Following Screens shot are represent the whole Dashboard.