Whitelisting PhishGuard in Proofpoint

Whitelisting PhishGuard in Proofpoint Essentials

The instructions below are for third-party software. When you're ready to whitelist in Proofpoint, follow the below instructions. 

1. Navigate to Security Settings > Email > Sender Lists.
2. Under the Safe Sender list, enter PhishGuard IP addresses. 
3. Click Save.

Whitelisting in Proofpoint Enterprise 

To whitelist in Proofpoint Enterprise, follow the below instructions:

1. Navigate to your Proofpoint Enterprise Admin console.
2. Click Email Protection.
3. Under the Spam Detection drop-down, select Organizational Safe List.
4. Click Add.
5. In the Proofpoint - Global Safe Listwindow, enter the following information:
   • Filter Type: From the drop-down menu, select Sender Hostname.
   • Operator: From the drop-down menu, select Equals.
   • Value: In the field, enter the IP addresses listed in our IP Addresses, Hostnames, and Headers section of our Whitelisting article.
6. Click Save Changes.

To avoid potential issues with Proofpoint’s Targeted Attack Protection, we suggest that you add PhishGuard’s IP addresses to Proofpoint’s URL Defense. 

To add PhishGuard's IP addresses to Proofpoint's URL Defense, follow the steps below:

1. Navigate to your Proofpoint Essentials Admin console.
2. Click Email Protection.
3. Under the Targeted Attack Protection drop-down, select URL Defense.
4. Click URL Rewrite Policies.
5. Under the Exceptions section, enter the IP addresses listed in the PhishGuard's IP Addresses, Hostnames, and Headers section of our Whitelisting Information article.
6. Click Save Changes.

Bypass Sandbox and un-accurate results

To bypass sandbox and un-accurate results in Proofpoint, follow the below instructions:

1. Navigate to the System Tab
2. Access System Menu within the System tab
3. Navigate to System Settings under the System menu
4. Locate "Send Feedback From Agent Directly" In the system settings, 
5. Locate the specific policy route created for phishing simulation and disable the Policy Route
6. Click Save Changes

What to Do If Your Emails are Going to Spam

If your emails are being sent to spam or are being quarantined, you'll need to add PhishGuard to the Organizational Safe List in Proofpoint.

Follow the instructions below to add PhishGuard domains or IP addresses to the Organizational Safe List:

1. From your Proofpoint admin center, navigate to Email Protection > Spam Detection > Organizational Safe List.
2. Add either PhishGuard's domains or IP addresses.